Studio Policies

Before Your Appointment

Natural Nails

Please arrive with clean, bare nails for your first appointment unless otherwise discussed.

Existing Nail Products

Haus of Her does not remove work completed by another salon. If you have existing gel, acrylic, BIAB, Gel-X, or other enhancements applied elsewhere, please have them professionally removed before your appointment.

Arriving with another salon's product without prior arrangement may result in your appointment being cancelled and the booking deposit forfeited.

Guests

Appointments are reserved for booked clients only. To maintain a calm and relaxing environment, please attend your appointment alone unless prior approval has been given.

Age Requirement

Clients must be at least 17 years old unless accompanied by a parent or guardian.

Mobile Phones

You're welcome to use your phone when needed; however, keeping distractions to a minimum helps ensure the highest quality service.

Booking & Deposits

A $50 booking deposit is required to secure every appointment.

• Secures your appointment time.
• Is deducted from your final balance.
• Is non-refundable.
• May be transferred when sufficient notice is provided.

Appointments are confirmed once the deposit has been received.

Arrival

Please arrive no more than 5 minutes before your appointment. If you're running late, please let us know as soon as possible.

• Up to 10 minutes late: your appointment may be shortened to avoid delaying other clients.
• More than 15 minutes late: your appointment may be cancelled and cancellation charges may apply.

Rescheduling & Cancellations

More than 48 hours' notice

You may reschedule your appointment and transfer your deposit to a new booking.

Less than 48 hours' notice

Your deposit will be forfeited. Late cancellations and missed appointments may be charged up to the full value of the booked service.

No Shows

Clients who fail to attend without notice will be charged the full appointment amount and may not be able to make future bookings.

Appointment Changes

If you would like to change your booked service, please let us know as early as possible. Requests made within 24 hours of your appointment may not be possible due to allocated appointment times.

Illness

If you are feeling unwell, experiencing cold, flu, Covid symptoms, or have been exposed to a contagious illness, please reschedule your appointment. If you attend while visibly unwell, your appointment may be declined for the health and safety of everyone.

Repairs

Your nails are covered by a 3-day workmanship guarantee. If lifting or breakage occurs due to application within three days, Haus of Her will repair affected nails at no additional cost during the earliest available appointment.

Damage caused by accidents, misuse, picking, biting, or improper aftercare is not covered.

Refund Policy

Due to the nature of our services:

• Deposits are non-refundable.
• Completed services are non-refundable.

If you have concerns with your service, please contact us within three days so we can help resolve the issue.

Nail Health

Your natural nail health always comes first. Services cannot be performed if you have:

• Fungal infections
• Open cuts or wounds
• Severe nail damage
• Signs of infection
• Any condition that may affect safe treatment

If you're unsure, please contact us before booking.

Respect

Haus of Her is committed to providing a welcoming, inclusive, and respectful environment for every client. We kindly ask all guests to treat the artist, studio, and other clients with kindness and respect.

Abusive, aggressive, discriminatory, or inappropriate behaviour will not be tolerated and may result in immediate cancellation and refusal of future bookings.

Photography

Photos and videos of completed work may occasionally be taken for portfolio and social media purposes. If you would prefer not to be photographed, simply let us know before your appointment.